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Jim Henline has a diverse work experience that includes roles in technical support, marketing, photography, and software support. Jim is currently a Lead Technical Support Engineer at Backblaze, where they provide support for their backup and cloud storage services. Prior to this, they worked as a Senior Technical Support Engineer at Backblaze, focusing on maintaining customer trust and providing accurate and timely support. Jim also has experience as a Director of Marketing at Futuri Media, where they implemented strategic marketing strategies for SaaS offerings. Jim has worked in technical support roles at TherapySites.com LLC, Abacast Inc., and Spacial Audio, where they were also a Support Supervisor. In addition, Jim owned and operated Best Little Studio, a photography boutique studio. Overall, Jim brings a wealth of experience in customer support, marketing, and photography to their current role at Backblaze.

Jim Henline completed a Certificate in the Digital Marketing Program at Thinkful in 2021.