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Muhammad Qasid is an experienced customer service professional with a background in hospitality and communication. Currently serving as a Customer Service Representative at Back Office FZ LLC since August 2020, responsibilities include providing efficient service through various channels, including calls, live chat, and email. Prior experience as a Customer Care Associate at Al Khoory Hotels involved implementing proactive customer service techniques to ensure guest satisfaction while performing general secretarial duties. Muhammad Qasid holds a Bachelor of Arts degree in Journalism from the University of the Punjab.