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Lorena Germano is a UX Researcher with extensive experience in user experience design and communications. Currently at b8one since August 2021, Lorena focuses on e-commerce heuristic evaluations and user research, prioritizing web usability and accessibility. Previously, as a volunteer at Lacrei, Lorena planned and conducted qualitative research to support the LGBTQIAPN+ community in Brazil. Lorena also served as Creative Director and Communications Coordinator for LivMundi, managing the brand's voice and content for social and environmental initiatives. Additional experience includes roles as a Festival Curator at MashUp Agencia and a Marketing Intern at CP4 Cursos no Exterior. Lorena holds a Bachelor’s Degree in Communications from Universidade Veiga de Almeida.