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Poh Huat Toh is an experienced professional with a strong background in business analysis and engineering, currently serving as Business Analyst Manager at B2X Care Solutions since 2012. Responsibilities include developing IT system business requirements, leading cross-functional teams in process improvements, and facilitating user acceptance testing. Prior roles include Customer Care Engineer at Nokia, overseeing repair and customer service operations, Senior Engineer at Accord Customer Care Solutions Limited, managing backend repair operations, and Senior Associate Engineer at Philips, focusing on productivity enhancements and engineering support. Additional experience includes being a Business Analyst at BlackBerry and a Technologist at Motorola, with a proven track record in stakeholder collaboration and project lifecycle management.