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Carla Goncalves has extensive experience in solution design, project management, and sales operations, currently serving in multiple leadership roles at B2X Care Solutions since November 2020, including Solution Design and Project Management, Sales Operations Head for Iberia, and Regional Service Manager for Service Operations in the EU. Prior to this, Carla held senior managerial positions focusing on sales operations and business development at B2X Care Solutions from March 2017 to April 2020 and worked at Samsung as a coordinator for technical assistance services. Earlier career highlights include roles at Nokia Portugal, Ericsson, and Telecel, where Carla managed accounts, coordinated call centers, and supported sales operations. Carla's educational background includes degrees in Portuguese/English and a postgraduate qualification in Computer Assisted Translation from renowned institutions.