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Fernanda Winck is a Customer Success Supervisor at B2B.Reservas since February 2021, with prior experience as a Pleno Operations Analyst within the same company. In the current role, responsibilities include proactive communication with hotels and corporate agencies to ensure success and profitability of solutions, alongside performance analysis and opportunity presentation. Previous positions include Reservations at Novotel Hotels, where customer support, rate negotiation, and channel management were key duties, and Public Relations at Iberostar Group, focusing on guest relations and operational support. Earlier experience also includes customer support at QuantoSobra. Fernanda holds an MBA in Service Marketing and Relationship from UNOPAR and is pursuing a second MBA in Innovation Management, Technology, and Entrepreneurship at Descomplica.