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Carolyn Smiga is an experienced professional in customer success and operations management, currently serving as an Associate Customer Success Representative at B12 since March 2022. Previously, Carolyn worked as Operations Manager at Aquatic Innovations, Inc., where responsibilities included overseeing operations and training staff. Carolyn's background also includes roles such as Education Specialist/Outreach & School Programs Manager and Maritime Center Specialist at Nauticus, as well as an Aquarist at Aquatic Innovations, which involved caring for marine animals. Additional experience comprises a position as a Collections Specialist at Sallie Mae and an internship at the Lackawanna Historical Society focused on preserving musical collections. Carolyn began a career in music education as a Piano Teacher at Music Box Studios. Carolyn holds a Master of Arts in Museum Studies from the University of Oklahoma and a Bachelor of Arts in Anthropology from Bloomsburg University of Pennsylvania.