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Ith-haar Gaffoor has a wealth of IT experience, starting as a Desktop Support Technician and progressing to roles such as Technical Team Leader and Service Operations Manager. Throughout their various positions, they have demonstrated strong skills in infrastructure management, IT auditing, and maintaining client documentation. Gaffoor has also worked on deploying desktops, laptops, networks, and servers, supporting virtualization technologies, and providing support for a range of devices from mobile to Apple MAC desktops. Their educational background includes a National Diploma in Information Technology and certifications from Cisco Networking Academy.