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Marcel Martini Calado is a seasoned IT professional currently serving as a Senior IT Analyst at Azul Seguros since September 2015, providing support for IT projects and assisting Level 1 and Level 2 analysts with incident resolution. Previously, Marcel worked at DASA - Diagnósticos da América S.A as a Support Analyst I, focusing on the Radiology Information System and network infrastructure. Prior experience includes a role as a Mid-Level Support Technician at CDPI - Clínica de Diagnóstico por Imagem, where Marcel was responsible for hardware maintenance and support of RIS, PACS, and ERP systems. Marcel began the career as a Support Intern at Grupo Office Total and Fotosfera LTDA, providing user support and training on system operations. Marcel holds a Bachelor's degree in Information Systems from Estácio and a postgraduate degree in Network Engineering from Instituto Infnet.