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Erin O'Donnell has extensive work experience in various roles related to marketing, loyalty, CRM, digital solutions, and product management. Erin most recently served as the Director of Marketing & Loyalty at Azamara. Prior to this, Erin held several roles at Bloomin' Brands, Inc., including Director of Loyalty, CRM & Gift Cards, Director of Loyalty & CRM, and Consumer Data & Personalization Product Manager. Erin also worked as the Senior Director of Digital Solutions at Sparxoo. Earlier in their career, Erin worked as a Digital Product Manager and Project Manager of Digital Technology at Bloomin' Brands, Inc. Erin also held roles at Tech Data as a Digital & eCommerce Program Manager and eCommerce Product Owner. Erin's professional experience began with an internship at Northwestern Mutual and they also worked as an Alternative Investments Analyst at Citigroup.

Erin O'Donnell holds a Bachelor of Arts degree in International Business and Finance from the University of South Florida. Erin also pursued International Business studies at Concordia University. In addition to their formal education, Erin obtained several certifications including The Data Science of Retail, Sales, and Commerce from Lynda.com in 2018, Certified Scrum Master from Scrum Alliance in 2015, and Certified Management Accountant from IMA | Institute of Management Accountants in 2012.