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Sara Zarouil is a skilled Business Analyst currently working at axYus since October 2022, where responsibilities include defining business requirements, leading workshops, writing test cases, and managing the product backlog using JIRA and Mantis. Previous experience includes a role as Proximity Advisor at BNP Paribas, where Sara diagnosed client needs and recommended banking products, and as Head of Customer Culture at Societe Generale Securities Services, conducting employee surveys and needs analysis. Additionally, experience as a Digital Customer Advisor at Wafasalaf involved providing support on consumer credit, while early career as a Customer Relations Officer at Le Groupe La Poste focused on customer inquiries and needs analysis. Educational qualifications include a Master 2 in Strategic Management and Change from ISM-IAE and a Master's degree in Innovation Management from Université du Littoral Côte d'Opale.