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Nikola Rupev is a seasoned technical support professional with extensive experience in customer service and technical integration. Currently serving as a Senior Customer Tech Support Engineer at Axway since August 2008, Nikola focuses on ensuring the seamless integration of company products within complex multi-tier hybrid environments while providing personalized support to high-value customers. Previous roles include Dedicated Server Customer Support Engineer and Shared Hosting Customer Care Engineer at Aplus.net from August 2005 to May 2008, where Nikola handled server administration and troubleshooting across various platforms. Additionally, early career experience includes work as a Game Writer at Wizcom Entertainment, contributing to game design and quality assurance. Nikola’s educational background includes studies at Sofia University St. Kliment Ohridski and the State Music Academy "Prof. Pantcho Vladigerov."