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Jeff Olsen has a diverse work experience spanning several industries and roles.

In their current role as a Principal Customer Success Manager at Axway, Jeff is responsible for ensuring the success of customers in utilizing the company's products.

Prior to this, they worked at Kaltura as a Senior Customer Success Manager from 2020 to 2022, focusing on providing excellent customer support and driving their success.

From 2016 to 2020, Jeff was a Customer Success & Renewals Manager at Domo, Inc., where they played a key role in ensuring customer adoption and achieving their business objectives. Jeff successfully improved the customer retention rate during their tenure.

Earlier in their career, Jeff worked at Oracle for a significant period. Jeff held the position of Sales Consulting Director from 2009 to 2016, leading a team of Solution Consultants and spearheading successful cloud migration initiatives. Prior to that, they served as an Enterprise Architect from 1997 to 2009, collaborating with customers to align business needs with technology solutions.

Jeff also has prior experience in the US Army, serving as the CIO of a Combat Hospital Group in 2003-2004.

Before that, they worked at BEST Consulting as an Application Development Manager, leading a team in the design and development of a healthcare contract management software application.

Jeff's early career includes the role of a Healthcare Application Development Manager at CHC, Inc., where they managed a team in the development and design of a clinical laboratory information system.

Overall, Jeff Olsen brings extensive experience in customer success, sales consulting, enterprise architecture, and software development to their current role.

Jeff Olsen has a Master of Science (MS) degree in Computer Science from the Johns Hopkins Whiting School of Engineering. Jeff also holds a Bachelor of Science (BS) degree in Computer Science from Utah State University. In addition, they have obtained a Major Domo Certification from Domo, Inc. in 2019.