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Reyna Ferretti, MBA, serves as the Director of Customer Service at Axonics, Inc. since June 2019, bringing over a decade of experience from Bausch + Lomb, where Reyna held various positions including Manager of Customer Advocates, Senior Contracts & Compliance Analyst, Contracts & Compliance Analyst, and Billing, Returns & Complaints Specialist. In these roles, Reyna demonstrated strong leadership in managing customer service teams, optimizing trade show efficiencies, implementing training programs, and enhancing process improvements across departmental functions. Reyna holds a Master’s Degree in Business Administration with a focus on Management and Operations from the University of La Verne, and a Bachelor of Science in Biological Sciences from UC Irvine.