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Billy Smith has over 25 years of work experience in the insurance industry. Billy has worked at AXIS Capital as a Business Engagement Lead in Business Technology Services since 2015. Prior to that, they were employed at The Hanover Insurance Group for 18 years. During their time at The Hanover Insurance Group, they held various roles including Senior Business Analyst, Business Analyst in Personal Lines Operations, and Account Manager. Before joining The Hanover Insurance Group, Billy worked at Great American Insurance for 7 years as a Pricing and Product Analyst. In this role, they collaborated with the Sales team and handled competitive analysis and implemented price and product changes. Billy's expertise lies in managing technology projects, building consultative partnerships with stakeholders, and managing agency and account relationships.

Billy Smith, CBA, has a diverse education history. Billy attended the University of Cincinnati, where they studied Business. Billy also graduated from Princeton High School in 1988. In addition to their formal education, Billy has obtained several certifications throughout their career. These include a MastersCertificate in Business Analysis from The George Washington Univeristy School of Business - ESI, International in 2010, and various certifications from LinkedIn, including topics such as mindfulness, diversity, managing stress, building trust, effective listening, and collaborative leadership.