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Vivian Josey is an accomplished professional with extensive experience in operations and customer success. Currently serving as Chief of Operations & Customer Success at axio since June 2016, Vivian previously held the role of Vice President - Customer Service at Bankbazaar.com, where contributions to strategic plans led to significant improvements in customer service quality. Prior roles include Senior Manager Operations at Concentrix BPO, overseeing BFSI processes, and Sr. Customer Care Executive at Convergys India Pvt Ltd. Educational accomplishments include an Executive Programme in Advanced Programme in FinTech and Financial Blockchain and an MBA in General Management from the Indian Institute of Management, Calcutta, along with a BA in Journalism, Psychology, and English from Christ University, Bangalore.