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Shanmugasundaram Velayutham has over 18 years of experience in customer service operations, primarily within the telecommunications sector. Currently serving as a Senior Cluster Manager at axio since July 2022, Shanmugasundaram previously held the position of Collections Manager at Capital Float (now axio) from March 2020 to June 2022. Before that, a significant tenure at Tata Docomo spanned from November 2005 to April 2018 as an Assistant Manager in Collection and Retentions. Shanmugasundaram's track record includes effectively managing customer accounts and delivering personalized services that foster client retention. Educational credentials include a Diploma in Electrical and Electronics Engineering from Latha Mathavan Polytechnic, concluded in 1999, and currently pursuing a Bachelor of Arts at Madurai Kamarajar University.