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Jennifer Kirkland has over 20 years of experience in the customer success and product management industries. In 2000, they began their career as a Store Trainer for Sears, Roebuck and Co. in Fort Dodge, IA. Jennifer then moved to the International Programs Office as a COB Foreign Exchange Program Liason in 2006. In the same year, they became a Sales Assistant at VoyageurWeb. In 2007, they joined InterCall as a Meeting Consultant and managed the sales funnel and account management for three diverse product types. In 2008, they became the Director of Global Product Management at Become.com, where they worked closely with regional General Managers to identify market strengths and opportunities. In 2014, they moved to Conversica as the VP of Customer Success Operations and Professional Services, where they developed Ops and Enablement teams, built training libraries, and defined new outreach playbooks. In 2020, they joined Higher Logic as the Director of Customer Success Operations, where they systemized early alerting systems, implemented 1-to-many communications, and built advocacy systems. In 2021, they became the Vice President of Customer Success at RevolutionParts. Currently, they are the VP Client Success at Axero Solutions.

Jennifer Kirkland attended Minnesota State University, Mankato from 2003 to 2007, where they earned a Bachelor's degree in International Business, Management, and Psychology. From 2005 to 2006, they were an International Student at NEOMA Business School and Hogeschool van Arnhem en Nijmegen (HAN), studying Business.