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Jason (Jay) Lucero is a seasoned technology professional with over 17 years of experience in product and project management within the IT sector. Currently serving as a Product Escalation Manager at Axcient since January 2021, Jason has previously held significant roles at Sungard Availability Services, including IaaS Product Manager and Partner Manager, where responsibilities encompassed managing a fully managed private cloud solution and vendor relations for high-profile clients. Jason's career began with technical support roles and project coordination at various organizations, including IBM and the Bureau of Land Management, complemented by educational qualifications that include a Bachelor of Science in Technical Management from DeVry University and an Associate of Applied Science from ITT Technical Institute.