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Arthur Mitke is the Vice President of Claims, Operations & CX at Axa no Brasil. He has extensive experience in the insurance industry, including roles at SulAmérica Seguros where he was responsible for various areas such as claims, underwriting, and operations. With a background in law, Arthur has a strong expertise in civil litigation related to insurance matters. His focus on streamlining operations and improving customer experience has resulted in significant cost savings and efficiencies for the companies he has worked for.