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Vicky Chiu is a professional with extensive experience in operations performance monitoring, analytics, and customer insights. Vicky has held various managerial positions at reputable companies such as AXA Hong Kong and Macau, Standard Life (Asia) Limited, Ipsos, and Synovate. Vicky is a Bachelor of Applied Science in Statistics from The Chinese University of Hong Kong. Vicky excels in developing KPIs, identifying improvement actions, and reducing complaints to enhance customer experience.