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Sarah Shanks is a skilled operations leader with extensive experience in customer operations and sales management. As Head of Customer Operations at Mi Hub since April 2019, Sarah oversees customer service departments across multiple sites, focusing on individual customer needs and the operational implementation of large order rollouts. In their role as Internal Sales Manager at Alexandra, started in February 2016, Sarah has successfully managed an existing customer base while promoting growth and ensuring excellent service delivery. Previously, Sarah held various management positions at Brightside Group plc, including Sales Operations Manager and Quota Marketing Sales Manager, where responsibilities encompassed team leadership, business improvement processes, and sales performance management. Throughout their career, Sarah has demonstrated a strong ability to develop teams, implement strategies, and drive continuous improvement in customer service and sales operations.