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Vitaly Kluchits is an experienced support specialist currently employed at Awem Games since September 2016, providing customer assistance and troubleshooting solutions. Prior experience includes a role at aheadWorks from September 2012 to September 2015, where communication with English-speaking customers and initial problem diagnostics were key responsibilities. Additionally, Vitaly served as a senior lecturer at Belarusian-Russian University from September 2001 to August 2012, utilizing a background in education with a bachelor's degree in pedagogical sciences from Mogilev State University named after A. A. Kuleshov, earned between 1996 and 2001, specializing in history and English language instruction.