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Yoshie Jo is a seasoned professional with extensive experience in digital product development and customer service within the travel industry. Currently serving as the Digital Platform Manager and Digital Product Analyst (CSPO) at Aware Super since March 2019, Yoshie Jo previously held various roles at Qantas from July 2002 to October 2018, focusing on digital business analysis and support. Prior experience includes senior reservation and ticketing roles, as well as customer service supervision at All Nippon Airways from May 1995 to November 2001, and earlier positions as a flight attendant and airport customer service agent at Japan Airlines from September 1987 to December 1994.