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Luiza Dionizio is a seasoned professional in customer relations and hospitality, currently serving as a Senior Relationship Analyst at Awake since March 2022. Prior experience includes a role as a Concierge at Hospital Israelita Albert Einstein, where Luiza focused on enhancing customer experience, and as a Spa Receptionist with Four Seasons Hotels and Resorts, contributing to pre-opening efforts and managing various operational systems. Additional roles range from Administrative Assistant at Clínica Vie Medicina e Saúde to hosting duties at Grand Hyatt and various ibis hotels. Luiza is pursuing a degree in Market Intelligence and Data Analysis at Anhanguera Educacional and has obtained multiple certifications in areas such as Power BI and Integrative Therapies. Educational background also includes studies in Astrology and Hospitality and Events Management.