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Mark Heaton is a seasoned Technical Writer with extensive experience in drafting, revising, and finalizing various technical documents, including online help, user guides, and capability guides. Since June 2018, Mark has been employed at Avtec Inc. as a Technical Writer III, where responsibilities include creating client-facing documents related to new features and functionality. Prior to this, Mark worked at GIS as a Technical Writer and Product Owner, as well as at VERISIGN and ACS Technologies in similar roles, focusing on product documentation and customer communications. Mark holds a B.A. in English with a concentration in Professional Writing, along with studies in Computer Science and Political Science from Francis Marion University.