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Eloisa Ortiz de Zarate Rivera is an experienced professional with a robust background in customer communication and support, currently serving as the Director of Contact, Support & Customer Communication at Avis México since November 1997, overseeing Contact Center operations, yield management, and online business development. Prior to this role, Eloisa was the Corporate Area Manager and Reservations Manager at Four Seasons Hotel Mexico from December 1993 to November 1997, where responsibilities included rate inventory and rooms availability administration as well as performance forecasting. Eloisa holds a Master's degree in Corporate Communication from Universidad Anáhuac Mayab (2005-2007) and a degree in Tourism and Travel Services Management from Instituto Politécnico Nacional (1983-1987).