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Rich Auerbach is a seasoned professional in technical and product support, currently serving as the Senior Director of Technical/Product Support at AvidXchange, Inc. since October 2014, following their acquisition of Core Associates, where Rich held the position of Vice President of Client & Professional Services. Rich's extensive experience includes management roles at Core Associates and ADP Dealer Services, focusing on customer success, service delivery, and operational metrics. Rich has a strong educational background with an Associate of Science in Business Administration and Computer Science from Thomas Edison State University, along with certifications in Project Management and Lean Six Sigma. Rich has also contributed to Omnidek as a board member, emphasizing innovative business applications.