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Jolene See is a seasoned professional with extensive experience in customer success and operations management, currently serving as the Senior Manager of Customer Success Management and Journey Enablement at Avid since September 2008. Jolene has a proven track record in standardizing and automating processes, managing cross-functional teams, and driving initiatives to enhance operational efficiency, including the implementation of Gainsight for the Customer Success team. Prior roles at Avid include Learning Services Operations Manager, Senior Operations Analyst, and Business Operations Specialist, where Jolene focused on process design, project management, and data analysis. Earlier experience includes serving as an Admin Officer at Panasonic Industrial Asia Pte. Ltd., where Jolene coordinated international shipments using SAP. Jolene holds a Bachelor's degree in Logistics, Materials, and Supply Chain Management from RMIT University.