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Natalija Mager-Falkauskienė currently serves as a Board Member at ISM Magistrų klubas and as Director of Business Excellence at Aviator Airport Alliance AB. With extensive experience in business process management, Mager-Falkauskienė was previously the Head of Business Process Management at City Service, leading the establishment of Business Process Architecture and standardization of processes. Prior roles include leadership positions in process improvement and retail management at TOPO CENTRAS, BMS Megapolis, and JSC "Juknevičiaus kompostas." Mager-Falkauskienė holds an Executive Master in Management from ISM University of Management and Economics and a Bachelor's degree in Marketing from Kaunas University of Technology.