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Fabiola A. is an accomplished professional currently serving as the Implementation Team Manager at Avature since September 2021, leading a diverse team in the implementation of Human Capital Management solutions across the Americas, and overseeing project sponsorship and resource management. Previously, Fabiola held the role of Project Manager at Avaya, implementing IT and Telecommunications projects for clients in the US and Canada. Fabiola's extensive experience includes significant positions at Citi, where responsibilities spanned from managing customer strategies in Central America to executing retention and cross-selling strategies for a portfolio of approximately 800K customers. Fabiola also held various roles in economic advisory and retention management early in the career, culminating in a strong educational background with degrees in Business/Managerial Economics, Financial Economics, and a focus on Loyalty Marketing and Customer Experience.