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Timothy UKATU is a skilled IT professional with extensive experience in technical support and engineering. Currently serving as a Field Support Engineer at AVASO Technology Solutions since September 2022, Timothy actively manages and resolves support tickets while contributing to team objectives. Previous roles include Service Desk Analyst/2nd Line Support Engineer at Pycosoft Technologies Limited, where technology support was provided for various applications and issues, and End User Support Engineer at TASK Systems Limited, offering remote technical troubleshooting. An earlier position at Total involved first-level support and management of more complex problem resolutions. Timothy's educational background includes a Master of Science in Cybersecurity, Threat Intelligence, and Forensics from The University of Salford, and a Bachelor of Engineering in Computer Engineering from Caritas University.