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Prachi Sood has a strong background in customer service and consultancy, currently serving as a Sr. Service Desk Coordinator at AVASO Technology Solutions since April 2023. Prior experience includes a role as a Junior Functional Consultant at Elevate from November 2022 to February 2023, and a significant tenure at Concentrix from February 2018 to November 2022, progressing from Senior Subject Matter Expert to Senior Customer Service Representative and Customer Service Representative. Prachi Sood holds a Bachelor of Commerce degree from Himachal Pradesh University and is recognized as a goal-oriented professional dedicated to enhancing efficiency and productivity through thorough assessment of client needs.