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Oleh Kalynyak has extensive experience in technical support and operations management, currently serving as a Second Line Support Engineer at Avantra since June 2020. In this role, Oleh focuses on enhancing the user experience for enterprise clients utilizing the AIOps platform for SAP automation. Prior to this, Oleh worked as a Contractor for AWWCOR, and as a Technical Support Engineer at Perfectial, where assistance was provided to clients such as dataxu, a digital advertising management system. Additionally, Oleh served as a Contractor Support Escalation Engineer for dataxu before its acquisition by Roku, and held the position of Technical Support Agent at Clario, providing remote support for various technical issues. Earlier experience includes Pharmaceutical Operations Management roles at Med-Service Group and Аптека Доброго Дня, focusing on patient care and regulatory compliance.