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David U. is an experienced IT and software development professional with a strong background in technical support and software engineering. In 2023, David served as a Technical Support Specialist at Charter Communications, efficiently handling 35-50 customer issues daily and achieving a 93% success rate. Prior to this role, David operated as a Self-Employed Java Software Development Specialist from 2020 to 2023, where expertise in Java/J2EE technologies and database management was demonstrated. David also held the position of IT Specialist at the University of the Potomac from 2019 to 2022, managing IT maintenance and delivering high-quality technical support with a customer satisfaction rate of 89%. Throughout these roles, David showcased proficiency in troubleshooting, software development life cycle (SDLC), and database management, contributing to overall operational efficiency.