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Jasin D. has extensive experience in IT support and service management, currently serving as a Sr. Analyst & VIP Support Specialist at AVANGRID, Inc. since November 2022. Responsibilities include managing service support functions, coordinating major incident resolutions, and ensuring effective communication with stakeholders. Previously, Jasin worked as a Hardware Engineer at FactSet, handling hardware and software needs, and served as an IT Support Specialist at IsoPlexis. Additional roles include Operations Specialist at Reality Interactive, Business Class Technician at Altice USA, and Sales Manager at Staples. Jasin holds a degree in Network Information Systems from Porter and Chester Institute and has a background in technical and procedural support.