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Kimberly Patrick has extensive experience in the field of quality analysis and client service, having worked at Availity since June 2003 in various roles, including Senior Product Analyst, QA Analyst II, and Quality Analyst. Responsibilities included listening to client service customer recorded and live calls, as well as conducting training sessions. Prior to Availity, Kimberly Patrick served as Customer Service Team Lead at Humana from September 1998 to June 2003, demonstrating strong leadership and customer service skills.