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Jonathan Chenoweth is an experienced professional in service delivery and operations management with a strong focus on problem management and network operations. Currently serving as a Service Delivery Manager at Availity since August 2013, Jonathan has been instrumental in enhancing the Problem Management process across the company, leading the Postmortem/Root Cause Analysis process, and producing formal external documents for three years. Prior roles include managing a 24x7 network operations center and coordinating teams at Walgreens and drugstore.com, optimizing system health and availability. Jonathan holds an MBA in Computer/Information Technology Administration and Management and a Bachelor of Technology in Health Care Administration from the University of Phoenix.