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Marie O'Donovan has a strong background in customer experience and service delivery. Marie has worked at Auxilion since 2020, starting as a Customer Experience Manager and later becoming the Head of Customer Experience in February 2022. Prior to that, they worked at IT Alliance Group for six years as a Service Delivery Manager. Marie also held various roles at I.T. Alliance Group from 2001 to 2013, including Service Management Office Manager, Customer Relationship Manager, Operations Supervisor, and Team Lead.

Marie O'Donovan attended Munster Technological University, studying Communications & IT. The start year is 2001, and the end year is unknown. No information is provided about the specific degree earned.