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Jamie Taylor is an experienced IT professional currently serving as an IT Problem Manager at Auxilion since February 2018, where responsibilities include managing problems from inception to closure according to ISO standards. Previously, Jamie held positions as an IT Service Desk Manager, Operations Supervisor, and Operations Coordinator within the same organization, overseeing service desk operations, supervising infrastructure teams to meet SLAs, and coordinating ITIL operations. Prior work experience includes a role as a Customer Service Assistant at Sainsbury's. Jamie holds a Bachelor's degree in Information Technology from the University of Lincoln and a BTEC in Information Technology from North Lindsey College.