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Dominique O. is a seasoned professional in technical support and customer engagement, currently serving as a Senior Technical Dealer Support Specialist and Dealer Support Liaison at automotiveMastermind Inc. since July 2021. Dominique excels in responding to inquiries, providing technical support, and building long-term relationships with business partners and internal teams. Prior experience includes roles such as Engagement & Retention Manager and Bilingual Customer Success Associate at AutoVerify, where Dominique managed dealer onboarding and customer accounts in the Quebec market. Additionally, Dominique has held various positions in sales and customer service across companies such as StarTech.com, Viscor, Alexandria Moulding, and Eureka Lighting, developing expertise in technical support, account management, and effective communication with both North American and international clients.