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Richard spent six years managing logistics and IT infrastructure in the United States Army before he segued into work as an IT contractor in 2004. He has since specialized in developing and launching software for government agencies such as the Department of the Army and Veterans Affairs. Through his career he has often worn two hats, both testing new applications to ensure they perform correctly and training personnel to ensure they get maximum benefit from those applications. With half a dozen "Go-Lives" under his belt, he is a veteran trainer and quality assurance specialist, always seeking to bridge the gap between customer expectations and product performance. He has consulted on-site in both the Pentagon and the Middle East and has provided technology briefings and training for generals and congressmen.