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Ricardo Portela, CQF, PMP®, is a seasoned professional with extensive experience in customer success management and program oversight. Currently serving as a Senior Customer Success Manager at Automation Anywhere, Ricardo oversees over $10M in annual account revenue, focusing on account growth and strategic planning. Prior roles include Program Manager at Avnet, where Ricardo managed a $10M portfolio of mobile and web development projects, and Software Engineer positions at InduSoft and IBM, where significant contributions included quality assurance and automation of testing processes. A training manager at Mirante, Ricardo also played a key role in establishing a training business. With an MBA from FGV and a Bachelor's degree in Computer Science from Universidade Federal de Goiás, Ricardo combines technical expertise with strong management skills.