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Lerna Ardis is an experienced professional with a strong background in quality management operations and customer service within the automotive and hospitality industries. Currently serving as Manager Quality Management Operations at AUTO1 Group since June 2015, Lerna is responsible for coordinating service appointments and managing customer inquiries. Previous roles include Personal Assistant at IWS Interim, Administrative Receptionist at Aral Mode, Warehouse Coordinator at Poort Watersport BV, and various positions in the hospitality sector, showcasing a versatile skill set in administration, customer relations, and operational support. Lerna holds a degree in Hotel and Hospitality Management from EuroCollege Management School and has foundational education in business management and administrative services.