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Nirali Makhecha is an experienced IT professional currently serving as an Incident Coordinator and Production Support Analyst at CCC Intelligent Solutions since January 2020. With a strong foundation in IT systems and Service Management (ITSM/ITIL) processes, Nirali excels in incident management and customer service. Prior experience includes roles as a Senior System Engineer at Infosys, where responsibilities involved EDI L1 Production Support and incident management for government healthcare services, as well as positions at Liquiflo Equipment Co Inc, Incisive Software Solutions, and academia as an Assistant Professor. Nirali holds a Bachelor of Engineering in Computer Science from Saurashtra University.