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Joseph Nay is an accomplished business operations manager with significant experience in coaching and training across various industries. Currently serving as a Business Operations Manager at Authority Brands since January 2024, Joseph previously held the position of Quick Start Business Coach at Harris Research, Inc. from December 2015 to January 2024, where expertise was applied in guiding new business owners in starting their Chem-Dry Carpet Cleaning franchises. Prior experience includes roles at US Bancorp as a District Business Specialist, where Joseph trained financial professionals on effective communication with small business owners, and at Wells Fargo as a Store Manager, focusing on workforce recruitment and customer experience enhancement. Joseph's foundational experience as an LDS Missionary in Brazil involved training and leadership development. Joseph holds a Bachelor of Business Administration in Information Technology Accounting from Brigham Young University-Idaho and a Bachelor of Science in Applied Business Management with a concentration in Finance and Accounting Information Systems from Brigham Young University.