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Dan Baumgartner possesses extensive experience in technical customer support and engineering roles, demonstrating a strong background in customer success and data management. Currently serving as a Technical Customer Support Representative at Authentica Solutions since November 2024, Dan previously held various positions at Microsoft from April 2020 to October 2024, including Customer Success Engineering Liaison and School Data Sync Onboarding Team Manager. Prior roles include Technical Support Team Manager at Collabera Inc., overseeing technical support operations, and responsibilities at Alorica and Midcontinent, focusing on customer service and technical support troubleshooting. Dan began a career in customer service at Domino's, further solidifying skills in handling customer interactions and financial transactions. Dan holds an Associate's of Science degree in Information Technology from Minnesota State Community and Technical College.