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Renee Jeffery is an experienced customer experience professional with a robust background in the health insurance sector. Currently serving as Customer Experience Manager at Australian Retirement Trust since October 2022, Renee previously held the role of Senior Customer Experience Manager at ahm Health Insurance from February 2021 to October 2022. Renee's tenure at Bupa Australia & New Zealand spanned nearly eight years, where various leadership positions included Head of Business Readiness, Customer Experience and Design Manager, and Best Practice Design Manager. In these roles, responsibilities included leading CRM transformation projects, driving design initiatives using customer insights, and managing best practices for customer interactions across multiple channels. Renee's extensive experience in contact centre operations began in February 2004 at Bupa, where roles progressed from Customer Service Representative to National Operations Manager. Educational qualifications include a Bachelor of Multimedia from CQUniversity, obtained from 1999 to 2003.