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Johnathan Zhuang is a seasoned business analyst with extensive experience in digital transformation and process optimization across various industries. Currently serving as a Senior Business Analyst at Australia Post since October 2024, Johnathan focuses on integrating Generative AI to enhance customer experiences. Previous roles include delivering significant initiatives at IAG, Transurban, EnergyAustralia, and ANZ, where Johnathan managed projects involving Cloud migrations, data rights, and joint ventures. Additionally, Johnathan has notable entrepreneurial experience as a co-founder and CEO of both Inviited and Capsule Labs, targeting SaaS solutions and privacy-focused internet services. Johnathan holds a Bachelor of Science in Computer Science and a Bachelor of Commerce in Finance from The University of Auckland.