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Brent Boswell possesses extensive experience in team management and customer care within the financial and insurance sectors. Currently serving as Team Manager for Southern Consumer Customer Success at Australia Post since April 2019, Brent has held various managerial roles, including overseeing digital customer service teams and managing enterprise customer inquiries during a secondment. Prior experience includes a managerial position at Bendigo and Adelaide Bank, focusing on hardship management for delinquent accounts, and several roles at IAG, from Team Manager of Customer Claims to Senior Consultant in Motor Customer Claims. Brent's career emphasizes building effective teams, delivering high-quality customer service, and achieving business performance targets. Educational qualifications include a Foundation Degree in Film/Cinema/Video Studies from Victorian College of the Arts and VCE in Fine and Studio Arts from Cleeland Secondary College.